SupportCandy Service Level Agreements SLA GPL v3.1.1

SupportCandy Service Level Agreements SLA GPL— The specific amount of time the company has to respond and resolve different types of incoming tickets from customers.

Use on Unlimited Website – Personal or Clients
Original Product From the Developer
Quick help through Email & Support Tickets
Get Regular Updates For 1 Year
Last Updated – Nov 28, 2024 @ 10:16 AM
Developer Live Preview
Get this Product for Free in All Memberships

Price:

$ 3.21 USD

$ 70.02 USD

SupportCandy Service Level Agreements SLA GPL Overview

SupportCandy Service Level Agreements SLA GPL – The specific amount of time the company has to respond and resolve different types of incoming tickets from customers. In customer support service, SLAs (Service Level Agreements) are time-based deadlines that you promise customers to respond to and resolve different tickets. This add-on calculates and automatically shows the SLA time by using pre-set SLA policies so that you can keep the promises.

Simple, straight forward pricing

Explore the pricing options for SupportCandy plugin, offering competitive rates for exceptional customer support. Take advantage of our SupportCandy pricing plans and enjoy a 14-day money back guarantee for a risk-free experience

What is SLA Policy?

SLA policy is a set of conditions and time which, when applied, the time set in the policy is used as the SLA time of the ticket.

How does it work?

The administrator sets different SLA policies for different types of situations. For example, the first response to high priority ticket should be given within 4 hours.

Search