SupportCandy Productivity Suite GPL Overview

The productivity suite is a collection of features designed to help agents/users perform various tasks more efficiently and effectively.

Enhance your support team’s efficiency with the SupportCandy Productivity Suite, a powerful add-on designed to streamline ticket management and boost productivity. The Productivity Suite includes five essential features:

Checklist
Ticket Templates
To-Do List
Pin Tickets
Close Ticket Silently

Lets have a look on Checklist SupportCandy Productivity Suite GPL

Streamline task management with the Checklist feature. Admins can create checklists and assign them to tickets. Support agents can then mark tasks as complete as they progress through the checklist. This feature helps ensure that all necessary steps are followed and provides a clear overview of what has been accomplished and what still needs to be done. Admins can easily add or remove tasks from the checklist to adapt to changing requirements.

Ticket Templates

Save time and standardize ticket creation with Ticket Templates. Admins can create and predefine values for ticket fields, enabling users to quickly fill out tickets with consistent information. This feature simplifies the ticket submission process and ensures that all necessary details are captured efficiently.

To-Do List for Tickets

Keep track of important tasks with the To-Do List feature. Support agents can create a personalized to-do list for each ticket, ensuring no detail is overlooked. This feature helps agents organize their workflow and prioritize tasks, leading to faster and more effective ticket resolution.

Pin Tickets

Never lose sight of important tickets again. With the Pin Ticket feature, support agents can pin any ticket, keeping it at the top of the ticket list regardless of the sorting algorithm. This ensures that high-priority tickets remain visible and accessible, enhancing your team’s ability to manage critical issues.

Close Ticket Silently

Sometimes, closing a ticket without notifying the customer is necessary. The Close Ticket Silently feature allows support agents to close tickets discreetly, ensuring that no notifications are sent out. This is particularly useful for internal resolutions or when additional communication is unnecessary.

Simple, straight forward pricing

Explore the pricing options for SupportCandy plugin, offering competitive rates for exceptional customer support. Take advantage of our SupportCandy pricing plans and enjoy a 14-day money back guarantee for a risk-free experience